Laserfiche Help FAQ

Whether you’re a first-time Laserfiche user or need support with specific features, you’ll find helpful information here, including login instructions, troubleshooting tips, and best practices for managing documents and workflows. Please refer to the sections below to get started.

What is Laserfiche?

Laserfiche is a powerful enterprise content management (ECM) and business process automation platform designed to help organizations manage, store, and process their digital documents and workflows more efficiently. It provides tools for document management, workflow automation, and analytics, enabling organizations to improve productivity, enhance collaboration, and streamline business processes.

Laserfiche is the preferred vendor for Texas A&M University’s enterprise document management implementation and is offered to The Texas A&M University System as a shared service. Texas A&M Technology Services provides centralized support for Laserfiche.

How do I Access Laserfiche?

Accessing Laserfiche varies depending on your Texas A&M University System member institution. Please follow the guidelines below to log in to Laserfiche:

  • TAMU NetID Users: Users from Texas A&M University (TAMU) will authenticate using their TAMU NetID via CAS.
  • Texas A&M AgriLife and Prairie View A&M University: Users from these institutions should log in using their AgriNetID or PantherNetID, respectively.
  • A&M Corpus Christi, A&M San Antonio, and Tarleton: Users from these institutions should click “System Member Login” and authenticate through their campus’ identity management system.
  • Other Member Institutions: If you are from a member institution not listed above, you will need to log in using a TAMU NetID.

If you do not currently have a TAMU NetID, please refer to the “How Do I Activate/Claim a TAMU NetID” section of this Help FAQ page for assistance.

How do I Activate/Claim a tamu NetID?

Claiming a NetID is synonymous with activating it. If you haven’t activated your NetID, it means you currently don’t possess one.

The following information is needed to set up your NetID:

  • University Identification Number (UIN) – A unique 9-digit number given to employees and associates. If you’re unsure of your UIN, please get in touch with your HR representative.
  • Date of Birth – Use the format MM/DD/YYYY. The date must match the records HR has on file. Discrepancies should be addressed with HR.

To activate/claim your NetID:

  1. Visit the Aggie Account Gateway at http://gateway.tamu.edu.
  2. Select “Claim Your NetID” and enter your UIN. Press “Save & Continue.”
  3. Input your date of birth and follow through with “Save & Continue.”
  4. If you’re notified that your account is already activated but can’t recall your NetID, contact Help Desk Central at (979) 845-8300 with your UIN for assistance.
  5. After entering your birth date and continuing, you’ll see NetID and password creation instructions. Fill these in and proceed.
  6. Set up Self-Service Password Reset by providing an alternate email and a text-capable phone number. This feature allows you to reset a forgotten password independently.
  7. Confirm your password reset settings, and you’re all set.

What are the operating system requirements?

Windows 10 and Windows 11 are supported. However, Home editions of Windows desktop operating systems are not supported. Some Laserfiche features, particularly those requiring integrations with Windows-only software, may not be fully available on macOS.
Contact your IT support team if you encounter issues or need additional tools for Mac compatibility.

What are the supported web browsers?

The latest versions of Chrome, Microsoft Edge, and Firefox are supported for use. Additionally, Safari is supported on both Mac OS and iOS for accessing the repository and completing forms.

I need technical assistance. Whom do I contact?

For further assistance, please don’t hesitate to reach out to Laserfiche support through the following channels: